Refund policy

At Lozano Closet, your satisfaction is our priority. Please read our return policy carefully before making a purchase.

Returns & Exchanges
We accept returns within 14 days of delivery for store credit or exchange only. We do not offer cash refunds.

To be eligible for a return, items must be:
- Unworn, unwashed, and unaltered
- In original condition with all tags attached
- Free of perfume, deodorant, makeup, or any stains

The following items are FINAL SALE and cannot be returned:
- Swimwear
- Jewelry
- Sale/discounted items

How to Start a Return
Email us at [your email] with your order number and reason for return. Our team will respond within 2–3 business days with instructions.

Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will make it right.